Patient Support

If you are a new patient, there will be information for you to read and forms for you to sign, such as information regarding your confidentiality and privacy and authorization to bill your insurance.

We will need additional information about you, such as work or school phone numbers and an emergency contact phone number. Also, please bring the referral form from your physician and your insurance card(s).

Please wear loose-fitting, comfortable clothing that is appropriate for exercise. Shoes should be comfortable and provide good support. If you are participating in a specialty program, remember to bring those particular items (bathing suit, sports equipment, etc.). Most appointments last 45-60 minutes and your therapist can advise you on the expected duration of your appointments.

Please check in at the reception area for all appointments so we can keep everyone’s schedule running as smoothly as possible. If you’re going to be late or have to reschedule an appointment, we would appreciate a call as soon as possible. 

Download our Patient Information Booklet


The Therapy Gym

The treatment area is frequently referred to as “the therapy gym,” which consists of private treatment areas and an open space with tables and equipment.

During your first appointment your therapist will spend time doing an evaluation of the problem or condition that brought you to therapy. Once your evaluation is complete, you and your therapist will discuss individualized treatment goals and a treatment schedule. The majority of our patients are adults seen for musculoskeletal and neuromuscular diagnoses. Our patients age 17 and under are seen for musculoskeletal conditions. While treatment plans are individualized and based on return to function, most patients are seen for an average of 8 to12 visits.

To get the best outcome possible, you are urged to keep all appointments and adhere to your program (you may be given exercises to do at home). You will also be given the tools you need for continued rehabilitation after your course of therapy is complete. Your therapist will keep your doctor informed of your progress.

As a courtesy to staff and other patients, we respectfully request that all cell phones be turned off and that family members or friends wait in the reception area unless your therapist has requested them to attend therapy.

 

Hartford HealthCare Rehabilitation Network